State Farm® Insurance Agent Fernando Flores

"It is with regret that I have to write this review of the underhanded dealings of this office, specifically Mariela and Jocelyn. I have owned a home and a vehicle for many years and I decided to shop some local insurance companies to see how their rates compared to my previous company. To get an accurate quote, I sent my Declarations page so that I could compare apples to apples and so that there was a fair comparison. I obtained what I thought was an accurate quote. I paid my bill in full. Imagine my surprise when I received a bill for an additional $265 a week later, after my old insurance was canceled and after they had already taken a couple thousand dollars of mine. Be aware that the systems this office is using to quote you are not accurate. Their quotes are not quotes; they're estimates and they need to let people know this before they transition from another company. A quote is a definitive number. An estimate is an approximation. Someone there should let Mariela know the basic difference between these elementary words. For two weeks, I was promised that someone would look into why there was a pricing discrepancy of more than 20% of my quoted policy price. No one called. I called back 3 times with zero answers. Mariela's response, after my third time calling, was to tell me, "We're a big company and you're not going to change how they quote their price. What I can do is give you customer service's number." I never asked to change their system. I asked why there was a 20% difference in my quoted bill and the newly inflated price after only one week of having a policy. Without telling a customer that their quote is actually a very loose estimate that can fluctuate by 25%, it is very reminiscent of a bait & switch. If this is how they're going to treat someone local, someone very close by, I can only imagine what they're willing to do to others much farther away. Beware of this office's incompetence, lack of transparency, and decorum. Needless to say, I will be happily looking for insurance elsewhere in the future."

"Marvin is the best he helped me to find what I was looking for at a low rate….and it was painless"

"Abhorrent customer service! I bought a new car and attempted to add it to my current policy through the app. I worked with Jocelyn the next day and cancelled the policy, started a new policy and paid for it. Two months later and I cannot get a response or call back regarding the refund for the cancelled policy that Jocelyn told me I would be getting. Everytime i call the office, the rep answering the phone cannot help and I'm told to work with Jocelyn who is rarely in tbe office. I'm told they will have her call me back. She never does. I was then told to call customer service to escalate this issue but according to customer service, the agent has to call billing and there is nothing they can do. After two months of no call backs and the inability of this office to give me even an answer, I am livid and i will be moving all of my insurance asap. Everything is fine when they're taking your money through autopay but when you need an answer, there's nothing they can do!"

"It only took me 10 seconds to realize how great Marvin Soto and great customer service skills. We work for a property management company, and it's always such a relief to deal with insurance companies like his compared to others. Marvin was professional, easy to talk to, and made the whole process smooth and stress-free after I called him about requesting a renter's insurance, such a pleasure to chat with him."

"Deals all day for multiple cars and house insurance , fastest guy to reach back I know and super professional and my family has always recommended him and statefarm 💯"

"Marvin Soto has been an excellent point of contact for me. Whenever I need anything, he responds promptly, providing the best service/information possible. This is also a great State Farm location with outstanding support."

"Maria Figueroa is a very good team member. She is very professional and helpful."

"I would just like to recommend this insurance facility, no just because of its great services it offers, but because of Jocelyn, a representative at State Farm whom has helped me getting Insured , and feeling safe on the road I highly recommend getting in contact with her for all insurance needs."

"My dad recommended Fernando, he has been very satisfied with their service for many years. I’m confident I will get the same experience. I also want to mention their rates were a lot cheaper than other insurance companies"

"Excellent service! It was such a pleasure to not only have a knowledgeable person addressing all of my questions, but also, the Attentiveness and the Pleasant demeanor exhibited during our interaction. Jocelyn made me feel at ease and very comfortable. She took her time when answering all my questions, and demonstrated patience and knowledge. Thank you!!"

"Great staff, and very professional!"

"Great customer service. Always prompt to respond to my questions/needs."

"The Agent Jaclyn was more then helpful with getting me a great rate no both our cars & rental income I would reach mend this State Farm office to anyone."

"Me atendió muy bien Frank Adrián! Excelente asesor, siempre atento en todo momento y siempre tuvo una respuesta para todas mis inquietudes. Excelente experiencia, lo recomiendo ampliamente. Sin duda alguna, volvería a solicitar sus servicios."

"Recomendados para asesorarte lo mejor posible, Frank Adrian me supo ayudar con cambios de dirección entre otras cosas importantes que mi previo agente no me respondía. Además me hizo ahorrar dinero en mis pólizas. Contesta a tiempo, muy rápido y eficaz servicio!! Gracias!!!!"

"Great customer service!! Would highly recommend!"

"Muy buen servicio al cliente con amabilidad y profesionalismo."

"Suany. Muchas gracias por la ayuda. Y por aclarar todas mis dudas. Una excelente y amable persona. 100% por ciento se las recomienda un excelente trato y servicio, gracias."

"Frank fue muy cordial y respondio todas mis preguntas de manera profesional. Lo recomiendo para la compra y/o renovaciones de polizas."

"La verdad, verdaderamente agradecido con ¡Frank Adrian! por ayudarme en mi tema con lo del seguro una persona que me ayudo a solucionar todas mis dudas !!! De verdad le doy un 100 de 10 muy buen asegurador muy amable …"

"Muy buena atención al cliente muchas gracias por toda su alluda son personas muy eficientes y amables muchas gracias por todo"

"Excelente trabajo frank Adrian muy buena persona"

"Hoy hablé con el Sr Frank aclaro todas mis dudas de forma muy respetuosa y amable 100% recomendados!!! Muchas Gracias!!!"

"Terrible customer service, no agent can answer a question straight up. Asked them to break down insurance quote and all they said was it is because of inflation. I tried inquiring more about why my quote went up so much when I had zero accidents, and they said we have to do a soft credit check to re-run the quote? They do not care for your business, I will be canceling my home policy with them as well."

"Very helpful very knowledgeable and trust worthy. Worth giving this team a chance"